Shipping policy
GOODMATTER SHIPPING POLICY
Effective Date: March 5, 2026
ORDER PROCESSING
All orders are processed within 2–3 business days (excluding weekends and holidays).
During periods of high demand (such as product launches, promotions, or holidays), processing times may be slightly extended.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
SHIPPING OPTIONS (U.S.)
We offer the following domestic shipping options:
-
Standard Shipping (estimated 3–7 business days)
-
Expedited Shipping (estimated 2 business days)
Shipping rates are calculated at checkout based on your location and selected shipping method.
FREE SHIPPING
We offer free standard shipping on U.S. orders over $30.
SHIPPING CARRIERS
Orders are fulfilled through our logistics partners (including ShipBob) and shipped via major carriers such as:
-
UPS
-
FedEx
-
USPS
Carrier selection is determined at the time of fulfillment.
INTERNATIONAL SHIPPING
We currently offer limited international shipping.
-
Shipping availability and rates will be shown at checkout
-
Customers are responsible for any applicable duties, taxes, or import fees
We are not responsible for delays due to customs or international carriers.
ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email with tracking details.
Please allow up to 24–48 hours for tracking updates to appear.
DELIVERY DISCLAIMER
Estimated delivery times are provided as guidelines only and are not guaranteed.
GoodMatter is not responsible for delays caused by:
-
Shipping carriers
-
Weather conditions
-
Customs processing
-
Incorrect or incomplete shipping addresses
LOST OR STOLEN PACKAGES
Once a package has been marked as delivered by the carrier, GoodMatter is not responsible for lost or stolen packages.
If your package is marked delivered but you have not received it, please:
-
Check with neighbors or building management
-
Contact the carrier directly
-
Reach out to us at hello@getgoodmatter.com
We will do our best to assist, but resolution is not guaranteed.
INCORRECT ADDRESSES
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping fees may apply.
SUBSCRIPTION SHIPPING (RECHARGE)
For subscription orders:
-
Orders are processed automatically based on your selected delivery frequency
-
You will receive a notification 3 days before your next charge
-
Orders will ship within our standard 2–3 business day processing window
You may manage, skip, or cancel your subscription at any time through your account.
CONTACT
For any shipping-related questions, please contact: